Purchase Policy

1. Introduction

1.1 TicketNation Limited ("Ticket Nation", "we", "us", "our") is a company registered in England and Wales under company number 14465523, with registered offices at Unit 1, Block L, Mill Race Lane, Stourbridge, DY8 1JN, United Kingdom.

1.2 We operate an online marketplace where you can purchase primary tickets. The term "Ticket(s)" means primary event tickets (i.e. tickets allocated by Event Partners (as defined below) directly to us, for sale by us).

1.3 Our "Purchase Policy" details the terms and conditions which apply to purchases of Tickets from us.

1.5 We sell Tickets on behalf of event organisers, promoters and venues ("Event Associate(s)"). We are only responsible for selling the tickets and not for organising the event itself.

1.6 We sell Tickets as and when they are allocated to us by Event Associates, and in accordance with their guidelines. The number and type of Tickets allocated for sale by us varies event by event.

1.7 We sell Tickets online, using desktop and a mobile compatible website. Additional Tickets for sold-out events may become available prior to events. Please note, we do not control this or any Ticket availability..

1.10 Tickets cannot be exchanged or refunded after purchase.

1.11 This Purchase Policy does not affect your statutory rights as a consumer.

2. Your Account

2.1 To set up a TicketNation account and to purchase a Ticket you must comply with the following:

(a) be at least 18 years old (or the age of legal capacity in the country of purchase) and able to enter into legally binding contracts; and

(b) follow the instructions to set up a password-protected account providing your correct full name, postal address, telephone number and email address (you must keep your details up to date at all times

2.3 You, and you only are responsible for maintaining the security of your username and password and for all activity that occurs on your account. You must not permit anyone other than you to use your account. If you become aware or suspect that anyone knows your user name and/or password, you should make contact with us, promptly.

2.4 If you are purchasing tickets on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity and this Purchase Policy. References to "you" refer and apply to that company or other legal entity.

2.5 Please see our Privacy Policy for details on how we use and protect your personal data. If we are investigating your account, or if we are investigated ourselves, you agree to comply fully with our requests for information about you and your purchases.

2.6 You must not create or use more than one account with the purpose or intention of evading any of the terms of this Purchase Policy or hiding your identity or other personal details.

2.7 You must not use our website or your account for any unlawful activity or in any unlawful manner. If we discover or suspect that you have or are using or trying to use the Ticket Nation Services in a way that a criminal offence has been, is being or might be committed, we must report your identity and details of such activity to the relevant authorities (and any relevant Event Partner), in accordance with the law.

2.8 We hold the right to terminate your account and/or cancel any of your orders and/or prohibit you from making further orders or using the Ticket Nation Services in future if:

(a) any abusive or threatening behaviour is carried out by you or via your account;

(b) we suspect any illegal activity is carried out by you or via your account;

(c) we suspect any unauthorised use of your account or other unauthorised activity is carried out by you or via your account;

(d) we are ordered to do so by any legal or regulatory authority; and/or

(e) you otherwise breach the terms of this Purchase Policy or any other policies or terms and conditions (including any applicable Event Associate's terms and conditions).

2.9 You may cancel your account by contacting us via email or post. However, please note that account cancellations can not take effect until after any events that you have purchased Tickets for have taken place.

2.10 Cancellation of your account and/or cancellations of any purchases under this Purchase Policy shall not affect your or our rights and liabilities which have accrued before and including the date of such termination or cancellation.

3. Legally Binding Contract

3.1 In order to make a purchase from us, you must be at 18 years old or over (or the age of legal capacity in the country of purchase) and allowed to enter into legally binding contracts. You must also have a Ticket Nation account and a valid credit or debit card registered in your name.

3.2 Purchasing from us forms a legally binding contract that is subject to the following: (i) this Purchase Policy; (ii) any special terms and conditions stated to be applicable to an event; (iii) any terms and conditions of the Event Associate(s) and/or event; and (iv) any venue terms and conditions (including conditions of entry). This Purchase Policy should be ready carefully before any purchases are made.

3.3 By purchasing one or more Tickets from us, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this Purchase Policy. You must not make a purchase if you do not agree and/or cannot comply with this Purchase Policy or any other applicable terms and conditions.

3.4 We reserve the right to make changes to this Purchase Policy. If/when we make any changes, we will post the updated version of this Purchase Policy on our website. We recommend you check this Purchase Policy on a regular basis in order to stay informed of its current terms and conditions. All purchases are subject to the version of this Purchase Policy that was published at the time of purchase. If you do not agree with any revised version of this Purchase Policy, or if you cannot comply with it, then you must not make a purchase.

4. Prices, Payment & Placing Orders

4.1 All prices for Tickets offered for sale from us are inclusive of VAT (value added tax) and are broken down as follows:

(a) sale price of the Item ("Sale Price"); additionally

(b) any per-Item service or facility charges ("Service Charge"); additionally

4.2 We always try to ensure that all advertised prices are accurate, errors may occur. If we discover an error in the price of a Ticket you have ordered, we will contact you as soon as possible and give you the option of confirming your order at the correct price (in which case we will credit or debit you as applicable) or cancelling your order (in which case you will receive a full refund). If we are unable to contact you to confirm your order at the correct price, you acknowledge that we might treat the order as cancelled and issue you with a full refund, without any liability.

4.3 In most cases, Ticket prices are set at the time of the initial on-sale and remain unchanged until the event. However, some ticket prices may increased or decrease at any time. If such event occurs, you will not be entitled to a refund or credit if (i) the new Sale Price you paid for a Ticket was less than the Sale Price you paid; or (ii) the Sale Price of any other Tickets to the relevant event (whether in the same price category or not) is/are reduced after you purchase your Ticket.

4.6 Accepted methods of payment include Visa, MasterCard, American Express and credit cards.

4.7 Your contract for purchase begins once your order has been confirmed by us and ends immediately after completion of the event for which you have purchased Ticket(s).

4.8 If you do not receive an order confirmation after submitting payment information, or if you experience error messages or service interruption after submitting payment information, you are responsible for confirming via email or post. Whether or not your order has been confirmed. Only you will be aware of any problems that may occur during the purchase process. We are not responsible for any costs or losses you incur if you assume that an order was or was not confirmed because you failed to receive an order confirmation.

4.9 All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be cancelled if it has not passed our verification checks or if payment is not received in full. In rare cases, if your payment is recalled by the bank or payment provider, we reserve the right to cancel any order for which an order confirmation has been sent. We do not accept responsibility or liability for such cancellations, as these are outside our control.

4.10 The use of any robot, spider or other automated device or software, or through unauthorised framing or linking to any website, or through any other illegal or unauthorised activity, is prohibited when obtaining or attempting to obtain any Tickets. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Purchase Policy, without any notice to you, and any and all Tickets obtained as part of such orders will be no longer be valid.

4.11 To prevent fraud and protect us, we reserve the right to carry out checks and/or request additional information be provided to us in order to verify purchases. We reserve the right to cancel any orders that we reasonably suspect to have been made fraudulently, without any notice to you, and any and all Tickets obtained as part of such orders will be void.

4.12 You must ensure that you read the full Ticket description details and are satisfied with your selection before you proceed with your purchase as we may be unable to rectify issues occurring as a result of your mistake.

4.13 Please be aware, all seating maps and charts displayed during the purchase process reflect the general layout for the venue for particular events. For some events, the layout and specific seat locations may vary without notice.

6. Delivery

6.1 We always try to dispatch Tickets as soon as possible. We can cannot specify the exact dates of dispatch, as the dispatch arrangements depend on several factors.

6.2 Please allow as much time as possible for your Tickets to arrive. If your Tickets have not arrived by 7 days before the event (or 7 days before you depart for the event, if earlier), or if you receive a notification of an unsuccessful delivery at any time, you should contact us via email or post (stating your name, reference number and postcode associated with the order).

6.3 It is your responsibility to provide a safe and secure delivery address and to ensure that you are available to take delivery of your Tickets (which may be delivered by any postal or courier provider). Some deliveries may require a signature on delivery.

6.4 If you select e-delivery, you are responsible for (i) logging in to your Ticket Nation account and downloading your Ticket(s) in good time prior to the event; or (ii) providing a valid email address for e-delivery of Tickets and ensuring that you are able to receive delivery of the Tickets by email (for example by ensuring that your email mailbox does not reject, bounce or otherwise prevent any emails from being delivered, and by checking your email regularly (including junk or spam folders)).

6.5 We are not liable for, and you are not entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Tickets (whether physically or via email, as applicable).

6.6 We reserve the right to make Tickets available for collection by you at the venue box office or at another designated ticket collection point, regardless of your selection. We will notify you by telephone or email of the arrangements for collection if this becomes necessary. You may be required to provide your booking confirmation email, your credit or debit card used to make the purchase and your photo ID to collect Tickets.

6.7 It is your responsibility to check your Tickets as soon as they have been delivered as mistakes cannot always be rectified. You should contact us via email or post immediately if there is a mistake or error with your Tickets. We may not be able to assist you if you do not inform us of any errors that are reasonably obvious from inspection of your Tickets within 5 days of receipt (and/or in good time prior to the event date).

8. Ticket Rights & Obligations

8.1 Any Ticket you purchase from us remains the property of the relevant Event Associate and is a personal revocable licence which could be withdrawn, and admission refused, at any time.

8.2 When you are in possession of your Tickets, you must keep them in a safe place. We are not responsible for any Tickets that are lost, stolen, damaged or destroyed following receipt or collection by you. Please note that direct sunlight or heat can sometimes damage physical Tickets. We strongly recommend that you do not post pictures or details of your Tickets online as this may allow third parties to counterfeit your Tickets or otherwise compromise the integrity of the Tickets and we will not be liable if you are refused entry to the event as a result.

8.3 You acknowledge that lost, stolen, damaged or destroyed Tickets may not be replaceable where policies set by an Event Associate prohibit us from issuing replacement Tickets (e.g., for general admission events where there is a possibility that both original and any replacement tickets may be used to gain entry, which may compromise the licensed capacity of the venue). If we are able to issue replacement Tickets, there may be an administration fee.

8.4 If your Tickets are for allocated seats, you have a right only to seats of a value corresponding to that stated on the Ticket. We, the Event Associate or venue reserve the right (before or during the event) to provide alternative seats to those initially allocated to you or specified on the Tickets.

9. Ticket Restrictions

9.1 Some Tickets will be sold subject to restrictions on entry or use, such as restricted, side view or a minimum age for entry. Any applicable restrictions will be displayed or otherwise notified to you before or at the time of booking. It is your responsibility to ensure that you read all notifications and other information displayed or notified to you as part of the purchase process. We are not responsible if you or any guests under your booking are refused admission because of a failure to meet or prove that you/they meet any restrictions (e.g. a minimum age requirement).

9.2 You are not permitted to purchase any Tickets as a trader acting in the course of business with the intention of reselling your Tickets for profit. If we discover or have reason to suspect that you have purchased with the intention to resell, or have sold Tickets in breach of this clause, we reserve the right to cancel your Tickets without notice.

9.3 You may not resell or transfer your Tickets if prohibited by law. In addition, Event Associates may prohibit the resale or transfer of tickets for some events. We reserve the right to cancel your Tickets if any resale or transfer (or attempted resale or transfer) of a ticket is in breach of the applicable law or any restrictions or prohibition imposed by an Event Associate.

9.4 Tickets purchased from us may not:

(a) be used for advertising, promotions, contests or sweepstakes (or for other such similar commercial gain); and/or

(b) be combined with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package for sale, unless formal written permission is given by us and the relevant Event Associate in advance and provided that even if such permission is granted, use of our or any Event Associates Trade Marks and other intellectual property is subject to the express prior written consent of the owner.

10. event Timings & Admissions

10.1 Advertised start times of events are subject to change. Door opening and closing times stated in relation to an event are also not indicative of the event's start or end time (or when an artist is scheduled to play or the length of the artist's performance), all of which remain at the relevant Event Associates and/or artist's discretion and may be subject to change.

10.2 Tickets are sold subject to the Event Associates right to change or vary the programme of an event due to circumstances beyond reasonable control without being liable to refund monies or exchange tickets, unless such change is a material alteration as described in clause 11, in which case the provisions of that clause shall apply.

10.3 As a general rule, every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed. This is at the discretion of the venue.

10.4 The event venue may conduct security searches of you for safety and security purposes and/or may refuse admission to you or other patrons breaching or suspected of breaching any terms and conditions of the event or any Event Associate.

10.5 Admission to all events is subject to the terms of admission of the relevant venue, and certain items (e.g. laser pens, mobile phones, dogs (except guide dogs) and patrons' own food and drink) may be prohibited. Please check with the venue directly. The unauthorised use of photographic and/or recording equipment at events is also prohibited. Any unauthorised photos, videos and/or recordings may be destroyed or deleted. The use of drones or similar equipment for any reason in, at or near the event venue is strictly prohibited.

10.6 Breach of any of venue terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the Event Associate to remove you from the venue.

10.7 Event Associates reserve the right to refuse admission to the venue, or to eject any person from the venue for reasons of public safety (including for crowd surfing or moshing, or failure to comply with any measures put in place to prevent the spread of Covid-19) and you will not be entitled to a refund. Any unacceptable behaviour likely to cause damage, nuisance or injury, or for any breach of the Event Partners terms and conditions, is cause for ejection from the venue.

10.8 Unless explicitly authorised by the relevant Event Associate, there will be no pass-outs or re-admissions of any kind.

10.9 By attending an event, you and other patrons understand and agree to being photographed, filmed and/or recorded in relation to the event and/or for safety and security, including filming by the police. You understand and agree that resulting photographs, videos, audio recordings and/or audiovisual recordings may be used in any media for any purpose at any time throughout the world (however, you may object to such by contact us via email or post).

10.10 Prolonged exposure to loud noise or music can damage your hearing and we recommend you and all patrons to wear adequate ear protection at events.

10.11 Special effects, which may include sound, audio-visual, pyrotechnic or lighting effects may be featured at an event, which may not be suitable for those with photosensitive epilepsy, or similar conditions.

11. Event Cancellations and Alterations

11.1 If an event is cancelled, rescheduled or materially altered, we will take reasonable action to notify you once we have received the relevant information and authorisation from our Event Associate. However, we cannot guarantee that you will be notified of such cancellation, rescheduling or alteration before the date of the event. You are responsible for ascertaining whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event.

11.2 Cancellation: If an event for which you have purchased Tickets is cancelled and not rescheduled, your order will be cancelled, and you will be refunded the Sale Price of your Tickets and any associated fees and charges.

11.3 Rescheduling: If an event for which you have purchased Tickets is rescheduled, Tickets will generally be valid for the new date (you may be offered Tickets of a value corresponding with your original Tickets for the rescheduled event, subject to availability). If you notify us within the specified deadline that you are unable to attend the rescheduled event, you are able to cancel your order and obtain a refund of the Sale Price of your Tickets (Service Charges and Order Processing Fees are non-refundable). If a deadline is not specified, the deadline will be 48 hours before the date of the rescheduled event, by default. If you fail to notify us by the deadline that you are unable to attend the rescheduled event, it will be deemed to be a reconfirmation of your order for Tickets for the rescheduled event, and you will not be entitled to claim a refund.

11.4 Material Alteration: If an event for which you have purchased Tickets is "materially altered" (as defined in clause 11.5 below), Tickets will usually be valid for the altered event (or you will be offered Tickets of a value corresponding with your original Tickets for the altered event, subject to availability). If you notify us within the specified deadline that you do not wish to attend the altered event, you will be able to cancel your order and obtain a refund of the Sale Price of your Tickets (Service Charges and Order Processing Fees are non-refundable). Failure to notify us within any specified deadline that you do not wish to attend the altered event will be deemed to be a reconfirmation of your order for Tickets for the altered event, and you will not be able to claim a refund.

11.5 For the purposes of this Purchase Policy, a "material alteration" is a change (other than a reschedule) which, in our and the relevant Event Associate's reasonable opinion, makes the event materially different to the event that purchasers of Tickets, taken generally, could reasonably expect. In particular, the following are not deemed to be "material alterations": the use of understudies in theatre performances; adverse weather conditions; changes of a supporting act; changes to individual members of a band; changes to the line-up of any multi-performer event (such as a festival); curtailment of the event where the majority of an event is performed in full; and delays to the starting of the performance of an event.

11.6 To claim a refund under clause 11.2, 11.3 or 11.4, please contact us via email or post. Where we instruct you to do so, you must enclose or return to us your unused Tickets and comply with any other instructions from us.

11.7 Refunds will be made using the same means of payment used for the initial purchase.

12. Statutory rights

12.1 Tickets cannot be cancelled, exchanged or refunded after purchase.

12.2 To exercise your right to cancel, you must inform us of your decision to cancel your purchase by a clear statement.

12.3 To meet the relevant cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period, as set out in clause 12, has expired.

12.4 We will make the reimbursement using the same means of payment as you used for the initial purchase, unless you have specifically agreed otherwise. In any event, you will not incur any fees as a result of the refund.

13. Interpretation

13.1 The terms "including", "include", "in particular", "e.g." or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

13.2 The headings used within this Purchase Policy are for reference purposes only and do not affect its interpretation. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Purchase Policy.

13.3 Capitalised terms in this Purchase Policy shall have the special meaning ascribed to them as set out within this Purchase Policy.

14. Warrenties and Indemnities

14.1 You represent and warrant that the information that you submit to us in relation to your account and in your use of the TN Services is honest, accurate and complete and you will not use any false information, including but not limited to contact information. You further warrant that you are at least 18 years old (or the age of legal capacity in the country of purchase) and can enter into legally binding contracts for the purchase of Tickets.

14.2 You represent and warrant that in using our website, you shall comply with all the terms of this Purchase Policy, applicable laws and regulations and any other applicable terms and conditions.

14.3 You hereby indemnify and hold harmless us and our affiliates along with their respective officers, directors, employees and agents (the "Indemnified Parties") against any losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands suffered by any Indemnified Parties arising out of or in connection with your breach of this Purchase Policy or any other applicable terms and conditions, breach of any applicable laws or regulations, or breach of any third party rights.

15. Limitation of Liability

15.1 To the extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Associates shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Associate):

(a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Associate;

(b) in circumstances where such loss or damage is not as a direct result of any such breach (save for death or personal injury resulting from our or an Event Associate's negligence); or

(c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of this Purchase Policy and/or any other applicable terms and conditions and/or any applicable laws or regulations.

15.2 To the maximum extent permitted by law, we (including our affiliates and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Associates, shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of the TN Services and/or any purchases made under this Purchase Policy. In particular please note that:

(a) personal arrangements and expenditure, including travel, accommodation, hospitality and other costs and expenses incurred by you relating to an event which have been arranged by you are at your own risk, and neither we nor the relevant Event Associate shall be liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of an event for which you have purchased tickets under this Purchase Policy; and

(b) neither we nor any relevant Event Associate shall be responsible or liable to you for any loss of enjoyment or amenity, including where an event has been cancelled, rescheduled or altered; and

(c) neither we nor any relevant Event Associate shall be responsible or liable to you (and you will not be entitled to any refund) if admission to a venue or event is refused or revoked at any time as a result of your breach of any Event Associate's terms and conditions.

15.3 Unless otherwise stated in this clause 16, our and any relevant Event Associate's liability to you in connection with an event (including, but not limited to, for any cancellation, rescheduling or alteration of an event) shall be limited to the price paid by you for the Tickets, including any Service Charges but excluding any Order Processing Fees.

15.4 We are not responsible for any internet connection errors experienced while using the TN Website.

15.5 We are not responsible for the actions or failures of any Venue, performer, promoter or other Event Associate. Under no circumstances shall we be liable for death or personal injury suffered by you or your guests arising out of attendance at an event, unless caused by our negligence. Neither shall we be liable for any loss or damage sustained to your property or belongings, or those of any guests under your booking, attending an event.

15.6 We will not be liable to you for failure to perform any of our obligations under this Purchase Policy to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). This clause does not affect the terms of any clauses specifically providing for a right of refund.

15.7 Nothing in this Purchase Policy seeks to exclude or limit our or any Event Associate's liability for death or personal injury caused by our or any Event Associate's negligence, fraud or other type of liability which cannot by law be excluded or limited.

16. Queries, Complaints & Resolutions

16.1 If we need to contact you, we will use your Ticket Nation account contact details. It is your responsibility to inform us of any changes to your contact details, whether before or after receipt of Items. Please ensure that you provide us with a valid email address as this is our preferred method of contact. You should also be aware that your email mailbox settings may treat our emails as spam, so remember to check your junk and/or spam folders.

16.2 If you have any queries or complaints regarding your purchase, please contact us using our Contact Us Page quoting any order reference numbers.

16.3 Your query or complaint shall be acknowledged by us as soon as possible.

16.4 We may need to contact one or more Event Associate for more information before responding to you.

16.5 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you, us and any relevant Event Associate. Please note, some complaints can take as much as 28 days to resolve.

16.6 This Purchase Policy does not affect or restrict your statutory rights, your right to make a complaint to Trading Standards or any other appropriate regulatory body, or your right to pursue court proceedings or other forms of dispute resolution such as through the European Union Online Dispute Resolution Platform ("EU ODR Platform"), a portal through which you can submit a complaint to a registered Alternative Dispute Resolution Provider.

16.7 Please note that we do not tolerate aggressive or abusive behaviour towards our employees or representatives, or unreasonable demands or persistence being used (including any threat, abuse or harassment towards our staff or representatives in any form or any media). We reserve the right to take such action we deem reasonably necessary in the circumstances to address any such behaviour towards our staff or representatives.

17. General

17.1 If we delay or fail to enforce any of the provisions of this Purchase Policy, it shall not mean that we have waived our right to do so.

17.2 We are entitled to assign our rights and obligations under this Purchase Policy providing that your rights are not adversely affected.

17.3 If any provision of this Purchase Policy is found by a competent court to be invalid or unenforceable, shall be deemed to be omitted from this Purchase Policy but shall not prevent the other provisions from continuing to remain in full force and operate separately.

17.4 If any provision of this Purchase Policy is or becomes illegal, invalid or unenforceable based on the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Purchase Policy.

17.5 Any of our and our Event Associates' affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999. Except as provided in the previous sentence, this Purchase Policy does not create any right enforceable by any person who is not a party to it but does not affect any right or remedy that a third party has which exists or is available apart from the Contracts (Rights of Third Parties) Act 1999.

17.6 Nothing contained within this Purchase Policy and no action taken by you or us pursuant to this Purchase Policy shall create, or be deemed to create, a partnership, joint venture, or establish a relationship of principal and agent.

17.7 Any notice provided under this Purchase Policy shall be delivered upon receipt and shall be deemed to have been received at the time of delivery (if delivered by hand, registered post or courier) or at the time of transmission (if delivered by email).

17.8 This Purchase Policy shall be governed by and construed in all respects in accordance with English law and both you and we agree to submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of or in connection with this Purchase Policy.

Publication Date: February 2023